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Business today is global--and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context.
Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence details a powerful, four-step model for becoming more adept at managing across cultures: Drive--boost your motivation for and confidence in interacting with other cultures Knowledge--understand the relevance of differences in religion, values, norms, and languages Strategy--plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action--successfully adapt your behavior to each situation With Leading with Cultural Intelligence as your guide, you'll be able to thrive in any business environment--whether it's across the world or in your own backyard.
- Sales Rank: #102428 in Books
- Published on: 2015-04-08
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x 1.00" w x 6.20" l, .0 pounds
- Binding: Hardcover
- 272 pages
Review
"... an instructive, illuminating, accessible primer for all who might have commercial and organizational involvements in the multicultural times of the 21st century."— New York Journal of Books
“…essential and must read book to anyone seeking a deeper understanding of working, managing, and leadership in a multicultural world.” --Blog Business World
"I’d recommend this book to anyone going abroad for business…very valuable read." --TD Magazine
From the Inside Flap
Cultural intelligence (CQ) is a critical capability for effective leadership in our multicultural, global world. You don’t need to speak multiple languages or have a Ph.D. in international relations to succeed, but you do need to master the art of fast adaptability within different cultural contexts, whether you’re exploring potential markets in Africa, negotiating with vendors in Asia, or simply leading a diverse team in your own office.
A globally recognized way of assessing and improving effectiveness for culturally diverse situations, CQ is rooted in research conducted by scholars around the world. As more and more organizations expand their diversity and international presence—and adopt CQ as a key component of leadership development—it is essential that you increase your own cultural intelligence, and learn to foster it in your people.
Now fully updated, the second edition of Leading with Cultural Intelligence features brand new research, case studies, and statistics on the ROI of improving your CQ, as well as fresh examples from Google, IBM, Facebook, and other organizations. Practical and insightful, the book presents a powerful, four-part model for becoming more adept at managing across cultures:
Drive. Boost your own motivation for, and confidence in, interacting with other cultures.
Knowledge. Understand how differences such as values, norms, religion, family, laws, education, languages, and economic influences affect the way people think and behave.
Strategy. Learn to plan ahead for unfamiliar cultural settings while remaining flexible.
Action. Choose the right verbal and nonverbal behaviors, depending on context, and successfully adapt your behavior to each situation.
Easy to grasp and follow, the CQ model offers a straightforward, repeatable method for relating to and inspiring people from different national, ethnic, and organizational cultures in an ongoing cycle. The book provides valuable insights into common situations, from eating unfamiliar local delicacies to negotiating business deals, through the stories of frequent cross-cultural travelers and practices used by effective global leaders. You’ll learn how to lead cross-culturally—and continually grow in proficiency and comfort—by understanding the common factors that are critical to all cross-cultural efforts and to becoming an effective global leader.
The world has increasingly grown smaller…but for those with CQ, the possibilities for success are greater than ever. Filled with up-to-the-minute advice, Leading with Cultural Intelligence enables you to thrive in any business environment—whether it’s across the world or in your own backyard.
DAVID LIVERMORE, Ph.D., is President and Partner at the Cultural Intelligence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done training and consulting for leaders in more than 100 countries and is the author of The Cultural Intelligence Difference.
From the Back Cover
Praise for The First Edition of Leading with Cultural Intelligence
“As more companies go global, we need a better understanding of how to function as leaders across cultural boundaries. Now more than ever, our shrinking world needs what’s in David Livermore’s new book!” — Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
“Inspired and intensely enjoyable . . . Livermore brilliantly presents a fresh new way of grappling with the nuances and complexities of cross-cultural experiences. Based on solid academic research and years of personal experience, Leading with Cultural Intelligence is a groundbreaking book. . . . A must-read for every twenty-first century leader.” — James M. Kouzes, award-winning coauthor of the bestselling books The Leadership Challenge and The Truth About Leadership
“For those leaders who want to succeed in today’s increasingly global and xinterdependent environment, Leading with Cultural Intelligence is for you. Now, more than ever, applying this simple four-step cycle will prepare you for tomorrow’s world.” — Paul Polman, Chief Executive Officer, Unilever
“Everywhere is now part of everywhere else. Leading with Cultural Intelligence is an essential guide to navigating that new reality.” — Gregg Easterbrook, author of Sonic Boom and The Progress Paradox
“This book should be required reading for every business school student.” — Cynthia Beath, Professor Emerita, McCombs School of Business, University of Texas at Austin
“. . . an instructive, illuminating, accessible primer for all who might have commercial and organizational involvements in the multicultural times of the 21st century.” — New York Journal of Books
Most helpful customer reviews
13 of 13 people found the following review helpful.
An Essential Guide for Navigating Global Business Relationships
By Andres T. Tapia
To succeed in today's highly complex global business environment requires much more than meets the eye. Yes, it helps to know the local language or whether to kiss, bow, or shake hands. Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries) But as David Livermore, Ph.D., explains in his lively "Leading with Cultural Intelligence" this is just the tip of the iceberg of what is required. What he offers is a practical, deeply-researched framework for managing the rest of the iceberg, the majority of which lies below the waterline. It's the part that most business people overlook -- that invisible part that sinks ships and sinks relationships.
Dr. Livermore not only is academically grounded but personally experienced in the science and art of choreographing and improvising crosscultural relationships. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe and his book is chock full of stories from those experiences as he uses them -- with candor and humor -- to add color commentary to the four-dimensional cultural intelligence(CQ)model he presents.
Any organizational or functional leader, manager, or entrepreneur thinking about or already doing business globally needs to pack this book along with their Ambien, Berlitz phrase book, and PDA.
7 of 7 people found the following review helpful.
Do you want to be a better global leader?
By Jim P
I stumbled on a reference to this book while reading a newspaper article on cultural blunders reported by small companies looking to do business abroad. Having spent my youth in Western Europe and then much of the last 25 years in companies doing business abroad in all major world markets, I've had to jump across cultures all my life so the topic was particularly interesting to me. But I had never come across any book or publication that would provide a comprehensive framework on the topic.
Overall, I feel this is a must-read for anybody looking to improve his or her cross-cultural competence. The book is based on the theory of Cultural Intelligence (CQ) and translates the theory into a practical four-step process to help us develop our CQ skills and improve our cross-cultural leadership techniques. The other theme that runs through the book is the positive relationship that exists between the acquisition of CQ and leaders' effectiveness.
I found the chapter devoted to the five scales used to measure core cultural values among nations particularly useful. But, as others have commented, I also found some of the advice offered rather obvious (go to the movies, eat out, learn a new language, etc.). The writing can be wordy at times and some editing for conciseness would help.
Also I wish examples cited in the book had gone beyond the personal experience of the author and explored recent business transactions or product launches where national and organizational cultures were important considerations (e.g., the merger of Daimler-Benz and Chrysler, or the localizing of a consumer internet product from its initial base in the US to other countries).
The book isn't perfect. But there doesn't seem to be much else available and you should definitely read it if you are serious about improving your cross-cultural skills.
6 of 6 people found the following review helpful.
It puts all intercultural competance together to another level!
By Knut Heng
I have asked myself: Why do I really appreciate this book and also the other books from David Livermore? I have studied Intercultural communication and lived in different countries for many years and I regard myself as one with good knowledge about different cultures and with lot of experiences. I don’t lack books about intercultural communication, but the CQ concept and the way this is explained puts all together and give meaning to a lot of perspectives I didn’t really understand before. I can’t just relay on my knowledge and experiences and think that’s fine. We need all the 4 categories presented in this book about Cultural Intelligence by David Livermore. There are many stories in the book that illustrate these categories and that make the CQ theory very practical. It goes from business negotiation in worldwide companies to eating out with a friend. Because our relationships with people influence the way we behave in other situations. Business is more than important meetings; you can easily spoil a contract by showing negative feelings for the food during lunch. This puts all together for me, knowledge, motivation, self-awareness (strategy) and behaviour. I really also like the way the book incorporate research done on intercultural communication and adapt that to CQ ; ex the Hofstede research and the GLOBE project. CQ itself is also researched based. That is why I really have confidence to this concept. In fact, this has changed the way I look at the world around me. Should you ever read a book about how to adapt to intercultural situations, this is the book. It is easy to read, but hard work to adapt, there are enough challenges even though the book present the subject in non-academic terms.
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